Getting Started with eTrucky
Everything you need to know to get up and running on the eTrucky platform.
What is eTrucky?
eTrucky is a Transportation Management System (TMS) that connects the four parties involved in US freight brokerage: Admins, Dispatchers, Carriers, and Drivers. It digitises the full freight lifecycle — from booking a load to confirming payment — replacing phone calls, spreadsheets, and manual tracking with a single coordinated platform.
eTrucky is not a load board (loads come from external brokers), not a GPS tracking system (status is manually advanced by role), and not a payroll system (payment reports are informational; actual payment happens outside the platform).
The Four Roles
Every user in eTrucky has one of four roles, each with distinct permissions and responsibilities:
The Order Lifecycle
Every freight load in eTrucky is an Order. It moves through one ladder that everyone sees the same way:
- Scheduled — Order created and assigned. All parties ready.
- Picking Up — Driver is en route to the pickup location.
- In Transit — Freight has been picked up and is in transit.
- Delivered — Driver marked delivery complete.
- Canceled — Order voided before pickup.
Every order carries a second, independent reading: Payment. It reads Unpaid, then Waiting RC and Ready to Pay while the broker's paperwork is in progress, and reads Paid to you once your own payment has been recorded. The admin or dispatcher records the admin's, the dispatcher's and the carrier's; the carrier records the driver's. The same order can read Paid to one party and Ready to Pay to another, and it can be paid before it is delivered — both are normal, not errors.
One-step corrections backward are allowed (e.g., Transit → Picking Up), even after the order is Delivered. Dispatchers can cancel orders only while in Scheduled status.
Your Network
Dispatchers work with Carriers and Admins through subscriptions. A Dispatcher requests a connection from the My Network page by entering the Carrier's or Admin's email. The other party approves, rejects, or disables the connection.
Once a subscription is active, the Dispatcher can assign that Carrier's trucks and drivers to orders. This bilateral model ensures all parties consent to working together.