Learn how to create freight orders, assign carriers and drivers, and manage the full order lifecycle as a Dispatcher.
From your Dispatcher dashboard, click "Create New Trip" or use the New Order button in the top navigation. This opens the order creation form.
As a Dispatcher, you create and manage freight orders — the core unit of work in eTrucky. Each order captures where the freight moves, who is doing it, and the financial terms agreed with the broker. Once created in Scheduled status, orders move through the delivery lifecycle until they are marked Paid.
Make sure you have an active subscription with a Carrier and that the Carrier has at least one truck and driver available. Navigate to My Network to verify your connected Carriers. If you need to connect with a new Carrier, send a subscription request from the My Network page.
The Financials section of the order form has two required amounts and an optional manual-override mode. Bill Amount ($) is what the broker is paying you for the load. Gross Amount ($) is the base amount used to calculate carrier payment. By default, eTrucky auto-calculates payment splits using percentage rates: Admin Rate (%) and Dispatcher Rate (%) are editable; Carrier Rate (%) and all three Payment ($) fields are calculated and read-only. Enable "Enter payments manually" to override all payment amounts directly instead of using percentages.
An order can have multiple delivery locations. Each delivery location can carry optional lumper fees (unloading charges) and detention fees (waiting time charges). Add each stop in the Delivery Locations section. These amounts are informational and do not automatically adjust carrier or driver pay — communicate any adjustments separately.
Orders in Scheduled status can be edited by the Dispatcher. Once an order advances to PickingUp or beyond, editing is restricted to status advances and notes. Only Dispatchers can cancel orders, and cancellation is only permitted from Scheduled status. Use the Cancel button on the order detail page.