Learn how Admins verify users, manage broker accounts, and run the payments desk for every order.
Navigate to /admin/dashboard from the top navigation. The Admin Dashboard shows three views: Table (all orders, with Broker Load, Delivery and Payment filters alongside Broker and Dispatcher), Analytics (order counts, payment breakdowns, dispatcher profit chart), and Payments (payment report generator). Set Delivery to Delivered in the Table view, then scan the Payment column for Waiting RC to find the loads whose Rate Confirmation is still outstanding.
Admins are the platform's payments desk. They verify new user accounts before those users can operate, manage broker accounts for their organization, and record who has been paid on every order — themselves, the Dispatcher and the Carrier. The Dispatcher's and Carrier's payments are each recorded with a checkbox beside that party's amount; your own is recorded by selecting Paid in the Broker Payment Status dropdown. Each is independent of the delivery reading.
New Dispatchers and Carriers who register on eTrucky complete Cognito email verification automatically during sign-up. Account access and suspension are managed at the platform level — if a user reports they cannot access their account, contact platform support. The Admin dashboard at /admin/dashboard provides full order management, analytics, and billing oversight but does not include a user verification queue.
Admins can create and manage broker accounts from the Admin Dashboard. A broker account stores a brokerage or shipper name used to tag orders and filter analytics. When creating an order, the Dispatcher selects a broker from the list you manage. Use the Brokers management panel accessible from the Admin Dashboard to add, rename, or deactivate broker accounts.
Once a load is delivered, set the Broker Payment Status dropdown to Waiting RC and then Ready to Pay as the Rate Confirmation process progresses — or leave it Unpaid if your brokerage does not need those stages. The Broker Payment Status dropdown sits on the Bill Amount row of the order's edit form. When the broker actually pays you, select Paid from that same dropdown — it records that you've been paid without changing where the Rate Confirmation paperwork stands underneath. Only an Admin or a Dispatcher can move it.
Whenever you actually send payment to the Dispatcher or the Carrier, tick Paid beside their amount and press Update Rates. Each is independent of the other and of your own — you can pay either one before the broker has paid you. No automatic payment transfer occurs — eTrucky provides payment reports; actual fund transfers happen in your accounting system.